Good afternoon, Ibrahim
31 calls connected this month — success rate is holding at 83.8%. Your line is quiet right now.
Total calls
37
▲ 12% vs last month
Success rate
83.8%
▲ 2.1 pts
Billable minutes
55.3
This month
Avg call duration
1.84min
Per connected call
Live now2 activeOpen monitor
Castle IT Solutions
+971 56 597 3163
02:47Connected
AM Health Hub
Milan Miyani
00:34Transcribing
Channels
WhatsApp
58 interactions · 21 customers
Voice / Calls
40 interactions · 10 customers
Web Chat
19 interactions · 12 customers
Instagram
12 interactions · 9 customers
SMS
8 interactions · 6 customers
Email
5 interactions · 4 customers
142 interactions across 6 channels62 unique customers this month
Call analytics
By direction · 31 total
By outcome · 31 total
Recent activity
Live
View allInbound call from +971 56 597 3163 · Castle IT Solutions07 Jul 2026 · 3:43 pm
Inbound call from +971 56 597 3163 · AM Health Hub07 Jul 2026 · 3:20 pm
Inbound call from +971 56 597 3163 · Castle IT Solutions07 Jul 2026 · 2:46 pm
Inbound call from +91 92 072 90995 · Castle IT Solutions07 Jul 2026 · 2:25 pm
Inbound call from +971 56 597 3163 · Dubai Medical University Hospital07 Jul 2026 · 1:58 pm
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