FIG 01
Picks up on the first ring
Your caller hears a voice in under a second, at any hour. No hold music, no press-1 menus, no form asking someone to call them back tomorrow.
Picks up in under a secondNever miss a call again.
Never miss a call again.
Every message in one inbox.
An AI agent answers your calls and messages in seconds, day or night. When a customer needs a real person, your team picks up the same conversation — no waiting, no repeating.
Live calls3 on air · 1 waiting
PRPriya Raman+971 4 ••• 2210Dubai, AE
MBMarcus Bell+44 20 ••• 8841London, UK
SOSofia Ortiz+1 415 ••• 0192San Francisco, US
AKAiden Kerr+61 2 ••• 4408Sydney, AU
Priya Raman
+971 4 ••• 2210·Inbound·Dubai, AE·Started 14:02·00:14
Caller: PositiveOn air
Live transcriptAgentCaller
CallerHi — is anyone there? I need to move my appointment.00:02
AgentOf course. I have you down for Thursday at 2 — what suits you better?00:05
CallerFriday morning, if you have anything.00:09
AgentFriday at 9:40 is open. Shall I move you there?00:12
Caller00:14
Details
AgentReception · Voice
ChannelVoice · SIP
First word0.6s
LanguageEnglish (UK)
Knowledgeclinic-hours.pdf
Cost so far$0.04
Activity
Answered in 0.6s00:00
lookup_booking matched the caller00:04calendar.free_busy found Fri 09:4000:11Setup
Up and running in three steps.
1.0 Connect
Add your number
Buy a new number, move your current one over, or connect the phone system you already use. WhatsApp and the other chat apps take a few clicks.
2.0 Train
Teach your agent
Upload your documents, choose a voice, and decide what the agent is allowed to do. Try it in your browser before a real customer ever calls.
3.0 Operate
Watch it work
See every call as it happens — what was said, how the caller sounds, what the agent did. One click puts you on the line yourself.
What it is
It answers. It doesn't just transfer.
A normal phone system passes callers around. This one talks to them, finishes the job, and only brings in a person when it has to — and that person already knows the whole story.
FIG 02
Six channels, one inbox
Calls, WhatsApp, Instagram, Messenger, Telegram and website chat all arrive in the same place, under the same customer, answered by the same agent.
FIG 03
Handles any number of calls
One call or five hundred at the same time. The same agents also make outbound calls for your campaigns.
01 — Live monitor
Watch calls while they happen.
Every call appears the moment it connects: who is on the line, what has been said so far, what the agent is doing, and how the caller sounds about it.
- Live transcript — every word, both sides, as it is spoken.
- Mood — see a call going wrong before it does.
- Take over — join a live call, or pass it to someone on your team.
- Recording and cost — saved for every call, with what it cost you.
Live monitor3 ON AIR · 1 QUEUED
Reception · Voice+44 20 ••• 8841Booking02:14
Support · Voice+1 415 ••• 0192Billing00:47
Outbound · Campaign+971 50 ••• 7730Follow-up01:02
Reception · Voice+61 2 ••• 4408Queued00:09
02 — Team inbox
One inbox for everything.
WhatsApp, Instagram, Messenger, Telegram and the chat on your website sit in the same list as your calls, with the same customer details beside them.
The agent replies first. If the chat needs a person, it moves to your team right there — and the customer never has to start over.
Team inbox4 OPEN
Priya RamanPerfect — see you Friday at 9:40.AInow
@northlane.coDo you deliver to the marina?2m
Web chat · PricingAgent handed over to Sam · 1 min ago6m
Marcus ElleryCan I get the invoice as a PDF?14m
Connections
Connect what you already use.
Plug in the numbers and accounts you have today. Nothing needs replacing, and nothing has to move for you to start.
- Phone numbersBuy one, or bring your own
- Your phone systemConnect it as it is
- WhatsAppBusiness messaging
- InstagramDirect messages
- MessengerYour page inbox
- TelegramBot channel
- Website chatA widget you paste in
- Outbound callsCampaigns that dial out
The point
Nobody should wait on hold. Your line answers on the first ring, in any language, at three in the morning — and your team can read every word of it while it happens.
Platform
What you get.
- Speed
- Answers in under a secondListening, thinking and speaking happen at the same time, so the caller is not left waiting after they finish a sentence.
- Voices
- 30+ voices, many languages and accentsPick one from the library, or use your own voice provider.
- Channels
- Calls, WhatsApp, Instagram, Messenger, Telegram, website chatYou set the agent up once. It answers everywhere.
- Phone
- Twilio, your own phone system, or your own carrierBuy a number, move yours over, or keep the setup you have — you see the cost of every call either way.
- Your team
- Listen in and take over mid-callYour team can listen to a live call and step in without the call dropping.
- Records
- Recording, transcript, mood and cost for every call
- Automation
- Outbound campaigns, sales pipeline, booking, custom actions
- Your brand
- Your domain, your logo, your coloursEvery screen can carry your brand instead of ours — including this one.
Give your number a voice.
Set up a workspace, connect a number, and make a test call from your browser before you spend anything.