Terms of Service

These Terms of Service govern your use of Founders Nation — the voice and chat agent platform, the team inbox, the dashboards and every API, widget and integration that comes with them (together, the Service), operated by Founders Nation (we, us).

By creating a workspace, signing in, or using the Service in any other way, you accept these terms. If you are accepting on behalf of a company, you confirm you have authority to bind it, and you in these terms means that company.

If you do not accept these terms, do not use the Service. A separate written agreement signed by both of us overrides anything below that conflicts with it.

The Service lets you build AI agents that answer phone calls and messages, connect telephony and messaging channels to those agents, monitor conversations while they happen, and hand a conversation to a human on your team.

In practical terms, using it means the Service will place and receive calls on your behalf, generate speech and text in your name, record and transcribe conversations where you have enabled that, and act on data you connect to it. You decide what the agent says, which numbers and accounts it answers on, and who it may contact.

You need an account to use the Service, and you must be old enough to enter a contract where you live. Everything you do happens inside a workspace — the tenant that owns your agents, numbers, contacts, conversations and billing.

• Give accurate registration details and keep them current.
• Keep credentials, API keys and provider keys confidential. Anything done with your credentials is treated as done by you.
• Workspace owners and administrators control who is invited, what each member may see, and which agents can act. Manage those roles as carefully as you would any other access to customer data.
• Tell us promptly at security@foundersnation.com if you believe an account, key or number has been compromised.

We may refuse, suspend or remove an account or workspace that breaches these terms, that we are legally required to act on, or that puts the Service or other customers at risk.

The Service is sold as a subscription plus usage. The subscription covers your workspace and seats; usage covers what the platform consumes on your behalf — telephony minutes and numbers, messaging, speech recognition and synthesis, and model tokens.

Subscription

Billed in advance for each period and non-refundable except where the law says otherwise.

Usage

Metered as it is incurred and billed in arrears. Per-call cost telemetry is visible in your dashboard as calls complete.

Taxes

Prices exclude VAT, GST, sales tax and equivalents, which are added where applicable.

Non-payment

We may suspend agents, numbers and channels after written notice if an invoice is overdue. Numbers can be reclaimed by the carrier once a suspension runs long enough.

Changes

We may change pricing with at least 30 days' notice before your next renewal. Continuing after that date accepts the new pricing.

Usage charges are based on our own metering and on what upstream carriers and providers report. Raise a billing dispute in writing within 30 days of the invoice; we will not treat undisputed amounts as suspended while a dispute is open.

Customer Data means everything you or your end users put into the Service or generate through it: prompts and agent configuration, knowledge base documents, contacts and CRM records, messages, call recordings, transcripts and the analytics derived from them.

Customer Data is yours. You grant us only the licence we need to run the Service for you — to host, process, transmit, transcribe, index and display it, to route it to the third-party providers you have enabled, and to create backups. That licence ends when the data is deleted.

• We do not train general-purpose models on your Customer Data, and we do not sell it.
• You are responsible for having the right to upload and process everything you put in — including personal data about your contacts.
• You can export contacts, transcripts and recordings from the dashboard at any time while your workspace is active.
• Aggregated, de-identified statistics that cannot identify you or any individual may be used to operate and improve the Service.

How we handle personal data, and the role each of us plays in it, is set out in the Privacy Policy, which forms part of these terms.

An AI agent that can dial a phone is easy to misuse. You must not use the Service, or let anyone use it through you, to:

• Place calls or send messages that break telemarketing, anti-spam or do-not-call rules — including the TCPA, national and internal do-not-call registries, and equivalent laws wherever your recipients are.
• Contact people who have not consented where consent is required, or who have asked you to stop.
• Impersonate a person, business or public body, spoof caller ID deceptively, or hide who is calling and why.
• Run fraud, phishing, or any scheme to obtain money, credentials, payment details or personal data by deception.
• Handle regulated data the Service is not contracted for — such as protected health information or full payment card data — without a written agreement covering it.
• Give medical, legal, financial or other professional advice through an agent without the review and licensing the law requires.
• Harass, threaten, defraud or endanger anyone, or generate content that sexualises minors or incites violence.
• Reverse engineer, resell access to, benchmark for a competing product, or circumvent the rate limits and quotas of the Service.
• Interfere with the Service's operation — probing, scraping at scale, or overloading it or the carriers behind it.

You must also follow the rules of every channel you connect. WhatsApp, Instagram, Messenger, Telegram and your telephony carrier each impose their own policies, and a breach of theirs is a breach of these terms.

We may investigate suspected misuse and may suspend an agent, number or channel immediately where a call pattern, complaint volume or carrier notice indicates real-world harm.

This is the obligation most likely to matter to you, so it is stated plainly: for every call and message the Service handles for you, you are the party responsible for consent and disclosure. We provide the tooling; the legal relationship with the person on the other end is yours.

• Recording. Many jurisdictions require one-party or all-party consent before a call is recorded. If you enable recording, you must obtain the consent that applies and keep evidence of it.
• Disclosure of automation. A growing number of jurisdictions require callers to be told they are speaking with an AI system. Where that applies to you, configure your agent to say so.
• Outbound campaigns. You are responsible for your calling lists, calling windows, opt-out handling and any registration or number-branding your carrier or regulator requires.
• Opt-outs. Honour stop requests promptly across every channel, and keep suppression in place after a contact asks to be left alone.
• Retention. You choose what recordings and transcripts to keep, and for how long. Keep no more than you have a basis to keep.

Where a caller's local law is stricter than yours, assume the stricter rule applies. We may disable recording or a channel for a workspace where we receive a credible complaint or a carrier instruction.

Agents generate speech and text with machine learning models. Their output is probabilistic: it can be wrong, incomplete, out of date, or convincingly stated and still false. Speech recognition can mishear, and transcripts and sentiment readings are estimates rather than records of fact.

• Do not present agent output as verified fact or as professional advice.
• Test agents, tools and prompts before pointing a live number at them, and keep a human in the loop for anything consequential.
• You are responsible for what your agents say and do, including any tool or integration you allow them to call and any action taken as a result.
• Similar inputs may produce different output on different calls. Nothing here is a warranty that an agent will behave identically twice.

As between you and us, you own the output your agents generate for you, to the extent it is capable of being owned. Because models can produce similar output for other customers, we make no claim that output is unique to you.

The Service is a layer over infrastructure you choose: telephony carriers and SIP trunks, messaging platforms, model, speech-recognition and voice providers, calendars and CRMs. Connecting one of them means your Customer Data flows to it, on that provider's terms and privacy policy.

• Where you supply your own provider key, that provider's agreement is directly with you and their charges are yours.
• We are not responsible for a third party's availability, quality, pricing changes or policy decisions — including a carrier blocking traffic or a platform suspending your account.
• A provider may change or withdraw an interface at short notice. If that removes a capability from the Service, we will tell you and, where a paid feature is materially reduced, work with you on a fair adjustment.

The Service is built to be re-branded: your domain, your logo, your palette, on every screen your customers see — including the page you are reading now.

• If you resell the Service or run workspaces for your own customers, you remain fully responsible to us for their use of it, exactly as if it were your own.
• Put terms in place with your customers at least as protective as these, and make sure they cover consent, recording and acceptable use.
• Do not represent that a capability, uptime or certification exists unless it does, and do not present yourself as us or make commitments on our behalf.
• You may present the Service under your own brand. You do not receive rights in our trade marks or software beyond the right to use the Service.

The Service — its software, interfaces, designs, documentation and trade marks — belongs to Founders Nation and its licensors. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, and nothing more.

If you send us feedback, ideas or feature requests, we may use them without restriction or obligation to you. You keep everything you already own; we simply do not want a suggestion to create a claim over the product.

Each of us may learn non-public information from the other. Neither will disclose the other's confidential information except to people who need it and are under similar obligations, and each will protect it with at least reasonable care.

This does not cover information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law — in which case the receiving party gives notice where it lawfully can.

You may stop using the Service and close your workspace at any time. Cancelling ends the next renewal; it does not refund the current period or waive usage already incurred.

We may suspend or terminate your access if you breach these terms, if an invoice stays unpaid after notice, if a carrier or platform requires it, or if your use creates a legal or security risk. Where circumstances allow, we give notice and a chance to fix the problem first.

On termination: access ends, agents stop answering, and connected numbers stop routing. Export what you need before then. We keep Customer Data for 30 days after termination so an account can be reinstated, then delete it, except where retention is legally required. Terms that by their nature should survive — fees owed, confidentiality, IP, disclaimers, liability, indemnities and governing law — survive.

We will provide the Service with reasonable skill and care, and will not materially reduce a paid capability during a term you have already paid for without telling you.

Beyond that, and to the fullest extent the law permits, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing.

We do not warrant that the Service will be uninterrupted or error-free, that a call will always connect or complete, that speech will always be recognised correctly, or that an agent's output will be accurate or suitable for your purpose. Telephony and messaging depend on networks and carriers outside our control.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill, business or data, however caused and under any theory of liability.

Each party's total aggregate liability arising out of or relating to these terms is limited to the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party's liability for fraud, for death or personal injury caused by negligence, or to anything else that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions, in which case the narrowest lawful limitation applies.

You will defend and indemnify us against third-party claims, damages and reasonable costs arising from your Customer Data, your agents' behaviour and output, the calls and messages you send, your breach of these terms or of the acceptable use rules, and your customers' use of the Service where you resell it.

We will defend and indemnify you against third-party claims that the Service itself, used as permitted, infringes their intellectual property. Each party must be notified promptly of a claim, be allowed to control the defence, and receive reasonable cooperation.

The Service evolves — features are added, and occasionally one is retired. We will give reasonable notice before removing a capability you are paying for.

We may update these terms. Minor edits take effect when posted with a revised date at the top of this page. Material changes take effect 30 days after we notify you, by email or in the product. If you do not accept a material change, stop using the Service before it takes effect; continuing after that date accepts it.

These terms are governed by the laws of India, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

Before filing anything, contact us at legal@foundersnation.com and give us 30 days to resolve the matter. Either party may still seek injunctive relief to protect its intellectual property or confidential information at any time.

Entire agreement

These terms and the Privacy Policy are the whole agreement between us about the Service and replace anything said before.

Severability

If a provision is unenforceable, it is narrowed to the minimum extent needed and the rest stays in force.

No waiver

Not enforcing a right once does not waive it.

Assignment

You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

Notices

Notices to you go to the email on your workspace; notices to us go to legal@foundersnation.com.

Force majeure

Neither party is liable for a delay caused by events beyond its reasonable control, including carrier and network failures.

No agency

Nothing here creates a partnership, joint venture, employment or agency relationship.

Questions about these terms go to legal@foundersnation.com. Security reports go to security@foundersnation.com. Privacy requests are handled through the Privacy Policy.