Line idle
SA
Ibrahim
ibrahim@foundersnation.live
@castleit.solutions · Instagram professional account
Instagram disconnected — DMs are paused and 1 conversation is waiting. Reconnect to resume AI replies.View waiting conversations →
Castle IT Solutions
@castleit.solutions · Professional account
IG business ID17841400123456789
Messaging window · user-initiated / 24h0 / —
Paused while disconnected
Conversations this month
312
Before disconnect · Jul 8
Avg response time
51s
Last 30 days
Delivery rate
97.2%
Last 30 days
Routing
Who answers Instagram conversations
CW
Castle IT Web ChatAI
Chat · English · Claude 3.5
Fallback to human
Escalates to Ummer Farook when the AI can't resolve
Business hours
Business hours Sun–Thu · 9:00–18:00 GST — after hours the AI answers alone
Connected account
12.4K followers
Castle IT Solutions
Information Technology Company
IG business ID17841400123456789
Ice breakers · shown before the first message
- Do you take insurance?
- Book a consultation
- What are your support hours?
- Talk to a human agent
Webhook & API health
FailingEndpointhttps://api.foundersnation.com/webhooks/instagram/ig_2c7m4
Last event3d ago
DeliveryDeliveries stopped Jul 8 · token expired
Recent events
webhook.failed · token expired3d ago
webhook.retry3d ago
message.received3d ago
message.delivered4d ago
message.received4d ago
Connect your Instagram professional account
The access token for @castleit.solutions expired on Jul 8. Reconnect through Facebook to resume DMs — waiting conversations will sync automatically.
- 1Log in with Facebook and grant messaging permissions
- 2Select the Instagram professional account to link
- 3Confirm the AI agent that answers your DMs