Real-time
Ops wallboard · all workspaces
Live · refreshing every 5s
Active calls
7
on the line now
Queued
3
waiting for an agent
Active chats
12
across all channels
Agents online
4
1 away · 1 offline
Avg wait
14s
rolling 15 min
Activity last 60 minutes
-60m-45m-30m-15mnow
Live feed
Live
Call started · +971 56 597 3163 · Castle IT Solutions2:52:41 PM
Chat started · Milan Miyani · AM Health Hub2:51:58 PM
Call ended · 3:12 · resolved · Zapbed Holiday Homes2:50:22 PM
Handoff to human · Web Chat → Ummer Farook · billing question2:49:47 PM
Call started · +91 92 072 90995 · Soon Holidays AI Voice Agent2:48:03 PM
Call ended · 1:47 · voicemail · White Swan Dental Clinic2:46:39 PM
Agent presence
MP
Medon Pharmacy Team
Online · 1/5 active
MM
Milan Miyani
Online · 2/8 active
UF
Ummer Farook
Online · 1/10 active
AA
Ahmed Al-Rashid
Away · 0/6 active
PS
Priya Sharma
Offline · 0/8 active
SLA
96.4%Answered within 30s · today
0s60s
Avg 14sTarget 30sp95 41s