Users & roles
8 members · 2 pending invites
MemberRoleWorkspace access2FALast active
I
IbrahimYou
ibrahim@webcastle.ae
Owner
All workspaces
Enabled
Active now
SH
Sara Haddad
sara.haddad@webcastle.ae
Admin
All workspaces
Enabled
14m ago
RN
Rahul Nair
rahul@webcastle.ae
Admin
All workspaces
Enabled
1h ago
UF
Ummer Farook
ummer.farook@foundersnation.live
Agent
Default
Enabled
Active now
MM
Milan Miyani
mm@webcastle.ae
Agent
Default +1
Off
2m ago
AA
Ahmed Al-Rashid
ahmed@webcastle.ae
Agent
Default
Off
12m ago
PS
Priya Sharma
priya@webcastle.ae
Agent
Default
Enabled
Yesterday
FN
Fatima Noor
fatima.noor@webcastle.ae
Viewer
Default
Off
3 days ago
Pending invites 2
omar.k@webcastle.ae
Agent
Invited by Ibrahim
Expires in 5 days
accounts@zapbed.com
Viewer
Invited by Sara Haddad
Expires in 2 days
Roles
OwnerORG_OWNER
Full control of the organization, including billing and deletion.
- Everything in Admin
- Billing & plan changes
- Delete workspaces
- Transfer ownership
AdminORG_ADMIN
Manages people, agents and configuration across workspaces.
- Invite & manage members
- Configure agents & channels
- Manage integrations
- View all reports
AgentAGENT
Handles conversations and calls in assigned workspaces.
- Handle assigned conversations
- View contacts & call history
- Use notes & internal chat
- Update own profile
ViewerVIEWER
Read-only access to dashboards, reports and history.
- View dashboards & reports
- View conversation history
- No configuration access