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M
Milan Miyani
Sure, that works for me. Can you confirm the delivery time?
VIP
2m
IM
Ibrahim Muhammed
Where can I find the invoice for last month?
Priority
12m
3
+971 56 597 3163
Inbound call · 3:42 · Castle IT Solutions · Transferred to Ummer
28m
AI
SO
Sarah Okonkwo
Hi, do you offer pediatric appointments on weekends?
45m
AA
@ahmad_alfarsi
You: I've forwarded that to our engineering team.
Support
1h
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Priya Sharma
Loved the reel about your new clinic. Do you take insurance?
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+971 55 908 2211
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B
billing@amhealth.ae
Re: Invoice query — March 2026 statement
Yesterday
M
Milan Miyani
Outbound AI call · 2:14 · Booking confirmation · Completed
VIP
Yesterday
AI
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M
Milan Miyani
+91 82000 04608 · WhatsApp
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3h 42m
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Assigned to Ummer Farook
Ummer F.
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Jul 5, 2026
Conversation started via WhatsApp
M
Hi, I'd like to know if my order #4218 has shipped.
10:02 AM
Castle IT Solutions
AI
Hi Milan. Your order shipped this morning and should arrive by Thursday. Would you like a tracking link?
10:02 AM
Yes please
10:04 AM
Castle IT Solutions
AI
Here's your tracking link:
https://track.castle-it.com/4218
10:04 AM
Yesterday
Outbound AI call
Yesterday · 4:12 PM
Castle IT Solutions AI Agent
2:14
Completed
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Open contact history
AI agent handed off to human · Ummer Farook
Ummer Farook
HUMAN
Hi Milan, following up on the call earlier — the delivery window is Thursday between 2pm and 5pm. Does that work?
4:31 PM
M
Yes. Can you also deliver to this address instead?
4:40 PM
Ummer Farook
HUMAN
Sure, I've updated it. You'll get a WhatsApp confirmation once dispatch reassigns.
4:42 PM
Seen 4:47 PM
Today
Delivery status updated: Out for delivery
M
Sure, that works for me. Can you confirm the delivery time?
2:47 PM
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M
Milan Miyani
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69 total interactions · Last active 2m ago
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Sure, that works for me. Can you confirm…
2m
Delivery status updated: Out for delivery
8h
AI outbound call · 2:14 · Completed
AI
1d
Yes please
2d
Inbound call · 4:22 · Transferred to human
AI
4d
Your appointment reminder for tomorrow at 3pm
5d
Welcome to Castle IT Solutions
12d
AI outbound call · 1:47 · Booking made
AI
12d
View full history in Contact profile →
Voice history
AI call · 2:14 · Yesterday
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AI call · 4:22 · 4 days ago
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AI call · 1:47 · 12 days ago
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Ummer Farook
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UF
Ummer Farook
Yesterday
Customer has 3 active orders, treat with priority.
AI
AI system
2 days ago
Sentiment shifted positive after refund discussion.
Also on other channels
Voice · Last call yesterday
2:14
SMS · Last message
5d ago